diwata88 Privacy Policy

1 Introduction

diwata88 ("diwata88," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the diwata88 platform at diwata88.vip (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of our online casino and sports betting services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. diwata88 operates in alignment with PAGCOR-aligned standards, which include obligations relating to the responsible handling of player data.

By registering an account on diwata88 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

2 Data We Collect

diwata88 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

We collect this data directly from you when you register, make transactions, contact support, or use the Platform. We may also collect technical data automatically through cookies and similar tracking technologies, as described in Section 6.

3 How We Use Your Data

diwata88 uses your personal data only for legitimate purposes that are necessary to deliver our services and meet our legal obligations. Specifically, we use your data to:

• Create and manage your diwata88 player account and verify your identity.
• Process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• Comply with anti-money laundering (AML) regulations and PAGCOR-aligned reporting requirements.
• Verify that you meet the minimum age requirement of 21 years as required under Philippine gaming regulations.
• Provide customer support and respond to your inquiries and complaints.
• Monitor gaming activity to detect fraud, cheating, or other prohibited conduct.
• Administer bonuses, promotions, and loyalty programs.
• Send you service-related communications, including account notifications and security alerts.
• Send you marketing communications about diwata88 products and promotions, where you have provided consent or where we have a legitimate interest to do so.
• Improve the Platform through analytics, user research, and performance monitoring.
• Enforce our Terms and Conditions and other applicable policies.
• Comply with applicable laws, regulations, and court orders.

diwata88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required by law or where you have provided explicit consent.

4 Legal Basis for Processing

diwata88 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and diwata88 — specifically, to provide you with access to the Platform and its services.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including AML obligations, PAGCOR-aligned requirements, and tax reporting duties.
• Legitimate Interests: Processing is necessary for diwata88's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: Where required by law, diwata88 will seek your explicit consent before processing your data for specific purposes, such as direct marketing communications. You may withdraw your consent at any time.

5 Data Sharing & Disclosure

diwata88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and eligibility.
• Technology Service Providers: Cloud hosting, data analytics, customer support software, and other technology vendors who process data on our behalf under strict data processing agreements.
• Game Providers: Third-party game studios and software providers whose games are available on the diwata88 Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR and other government agencies, where disclosure is required by law, regulation, or court order.
• Law Enforcement: Where diwata88 is legally required or permitted to disclose data in connection with the investigation or prosecution of criminal activity.

All third parties with whom diwata88 shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than those specified by diwata88.

6 Cookies & Tracking Technologies

diwata88 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the Platform.

The types of cookies used by diwata88 include:

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how Players use the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the diwata88 Platform.

7 Data Retention

diwata88 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with AML and regulatory requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion.
• Technical and Usage Data: Retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, diwata88 will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by diwata88:

To exercise any of these rights, please contact diwata88's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. Please note that certain rights may be limited where diwata88 is required to retain data by law or for legitimate business purposes.

9 Data Security

diwata88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the diwata88 Platform is encrypted using industry-standard SSL/TLS protocols.
• Secure Server Infrastructure: Player data is stored on secured servers with restricted physical and logical access controls.
• Access Controls: Access to personal data within diwata88 is limited to authorized personnel who require it to perform their job functions, and is governed by strict role-based access policies.
• Regular Security Audits: diwata88 conducts periodic security assessments and penetration testing to identify and address potential vulnerabilities.
• Incident Response: diwata88 maintains a data breach response plan and will notify affected Players and relevant authorities in the event of a significant data breach, in accordance with applicable law.

While diwata88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10 Children's Privacy

The diwata88 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. diwata88 does not knowingly collect personal data from individuals under the age of 21.

If diwata88 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the diwata88 Platform, please contact us immediately at [email protected].

11 International Data Transfers

diwata88 primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to or processed by service providers located in other countries, including for cloud hosting, analytics, or technical support purposes.

Where such international transfers occur, diwata88 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require recipient parties to process data in accordance with standards equivalent to those required under the Data Privacy Act of 2012. By using the diwata88 Platform, you consent to such transfers where they are necessary for the provision of our services.

12 Policy Updates

diwata88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. Any changes will be posted on this page with a revised "Last Updated" date. Where changes are material, diwata88 will notify registered Players via email or through a prominent notice on the Platform.

Your continued use of the diwata88 Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how diwata88 protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by diwata88, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

Email: [email protected]

diwata88 aims to respond to all data subject requests and privacy inquiries within thirty (30) calendar days of receipt. For complex requests, we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reasons for it.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.